Journaux labox, problème freeze tv et coupure internet à foi

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pitipotinou
Messages : 63
Enregistré le : mer. 29 avr. 2009, 19:47

Journaux labox, problème freeze tv et coupure internet à foi

Message par pitipotinou » sam. 07 nov. 2015, 12:20

Bonjour, qui peut me dire si c'est un problème réseau ou matériel d'après les journaux. J'ai bcp de freeze tv et coupure internet :


Temps Description
7/11/2015 13:17:27 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 13:15:05 No Ranging Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 13:14:52 CM States Notify - Loss of Sync
7/11/2015 13:14:48 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:46 MDD message timeout;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:43 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:38 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:25 MDD message timeout;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:23 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:20 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:10 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:06 MDD message timeout;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:06 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 05:31:52 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 05:31:07 CM States Notify - CM is operational
7/11/2015 05:31:03 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 05:30:58 Honoring MDD; IP provisioning mode = IPv4
7/11/2015 05:30:57 No Ranging Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 05:30:42 CM States Notify - Loss of Sync
7/11/2015 05:30:41 No Ranging Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 05:30:36 CM States Notify - Loss of Sync
7/11/2015 05:30:32 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 05:29:27 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 03:22:28 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 03:21:50 CM States Notify - CM is operational
7/11/2015 03:21:39 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 03:21:36 Honoring MDD; IP provisioning mode = IPv4
7/11/2015 03:21:17 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 03:21:09 CM States Notify - Loss of Sync
7/11/2015 03:21:08 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 03:21:00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 03:20:47 SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
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pitipotinou
Messages : 63
Enregistré le : mer. 29 avr. 2009, 19:47

Message par pitipotinou » dim. 08 nov. 2015, 19:38

Je me sens seul :lol: :lol:
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jdgc
Messages : 29
Enregistré le : jeu. 19 sept. 2013, 09:20

Message par jdgc » dim. 08 nov. 2015, 20:09

Bonjour,

J'ai eu un pb qui me semble identique au tien. Le service support avait diagnostiqué une diminution anormale de signal. Un technicien s'est déplacé et a remplacé (gratuitement) ma prise murale d'arrivée coaxiale pour mettre une prise vissante.
C'est ce qui est décrit sur ce lien: https://lafibre.info/bbox-tutoriels/pri ... es-type-f/
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pitipotinou
Messages : 63
Enregistré le : mer. 29 avr. 2009, 19:47

Message par pitipotinou » dim. 08 nov. 2015, 22:34

Mon installation n'a pas changé en 1 an , je ne comprends pas pourquoi j'aurais besoin d'une prise numericable aujourd'hui.
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SAV_Numericable
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Enregistré le : lun. 17 juin 2013, 09:07
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Re: Journaux labox, problème freeze tv et coupure internet à

Message par SAV_Numericable » lun. 09 nov. 2015, 12:49

pitipotinou a écrit :Bonjour, qui peut me dire si c'est un problème réseau ou matériel d'après les journaux. J'ai bcp de freeze tv et coupure internet :


Temps Description
7/11/2015 13:17:27 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 13:15:05 No Ranging Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 13:14:52 CM States Notify - Loss of Sync
7/11/2015 13:14:48 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:46 MDD message timeout;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:43 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:38 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:25 MDD message timeout;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:23 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:20 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:10 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:06 MDD message timeout;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 13:13:06 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 05:31:52 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 05:31:07 CM States Notify - CM is operational
7/11/2015 05:31:03 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 05:30:58 Honoring MDD; IP provisioning mode = IPv4
7/11/2015 05:30:57 No Ranging Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 05:30:42 CM States Notify - Loss of Sync
7/11/2015 05:30:41 No Ranging Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 05:30:36 CM States Notify - Loss of Sync
7/11/2015 05:30:32 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 05:29:27 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 03:22:28 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.1;CM-VER=3.0;
7/11/2015 03:21:50 CM States Notify - CM is operational
7/11/2015 03:21:39 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 03:21:36 Honoring MDD; IP provisioning mode = IPv4
7/11/2015 03:21:17 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 03:21:09 CM States Notify - Loss of Sync
7/11/2015 03:21:08 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 03:21:00 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
7/11/2015 03:20:47 SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=e0:ce:c3:87:f7:dc;CMTS-MAC=88:43:e1:37:ff:3a;CM-QOS=1.0;CM-VER=3.0;
Bonjour,

Pouvez vous mettre à jour votre profil GC avec votre numéro d'abonné NC afin que j'accède à votre dossier?
Merci.

Jérôme
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pitipotinou
Messages : 63
Enregistré le : mer. 29 avr. 2009, 19:47

Message par pitipotinou » mar. 10 nov. 2015, 17:16

Profil mis à jour.
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Message par SAV_Numericable » mar. 10 nov. 2015, 17:43

pitipotinou a écrit :Profil mis à jour.
Merci.
Je demande à la Cellule Experts de prendre contact avec vous afin de voir cela ensemble.

Jérôme
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